Thursday, June 7, 2007

Metrobank and ANZ... I want an annulment!

ANZ is among the world-renown financial institutions that provide the best customer service. Based in Australia and New Zealand, ANZ boasts of its charter which aims to serve customers to the best of their ability.

In November 2005, ANZ launched a new
Customer Charter with stronger commitments to convenient, simple and responsible banking services. The 2006 Customer Charter sets benchmarks for service to personal and business customers including a formal commitment to lending in a responsible and transparent way.

Back here in Manila, go take a look at your Metrobank Credit Card and you will see the ANZ logo at the back. Hmmm… so
Metrobank Card Corporation is a tie-up between Metrobank and ANZ! Wow! What a union!

100% of all Metrobank Credit Card holders I know of have experienced a hell of a problem with their accounts. Talagang bulok! Their customer service is very bad, same is true with their other affiliate
PS Bank Mastercard.

I just wonder why ANZ is not doing something to address the problems, if indeed they are part of the Metrobank Card Corporation. I guess with ANZ’s excellent global image, they should not let Metrobank ruin their good name. Metrobank may have the controlling stake of this Card Corporation, but ANZ should find ways to live up to their good name, and if worse comes to worst, should consider breaking up with Metrobank.

20 comments:

tsupoy said...

hindi ko nga maintindihan kung bakit ang sama ng customer service ng metrobank, lalo na pg knain ng atm ung pera mo, hindi nga clear kung saan dapat irereport yun e

Kim said...
This comment has been removed by a blog administrator.
Kim said...

thanks for sharing this.. dko na talaga gagamitin ung pre-approved credit cards natin.. hehehe..

Anonymous said...

tama ka diyan. i'ved experienced the worst when I negotiated with metrobank representative regarding my credit card. I tried baka umubra sa akin pero hindi pala.
tama talaga ang sinabi ng colleagues ko. nakalimot lng kasi siya sa due date, naka lapse ng 3 days pagbayad niya then nag ask siya sa metrobank na ipa waive yong interest, ayaw pa naman, so till now hindi na binayaran ang due niya hanggang umabot sa 5k ang 200 only na purchase.
In my case naman naka default ako ng payment tapos nag ask ako ng favor kasi na retrenched ako sa trabaho na mag installment, ayaw nila.
so till now hindi na ako nag bayad. hindi ko alam kung ano ang mangyari nito.

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